Frequently Asked Questions


1.  Order Placement

How do I place an order?

Orders can be placed on our website and we will then contact you to confirm the order. You can also contact us for a custom quote. You may reach us by email at: or by phone: 317.770.1518

How do I place a custom order for product not found on this site, or for a special event?

In the case of a product not found on our site you can call or email us with what you are looking for and we will create a custom quote for you. You may reach us by email at: or by phone: 317.770.1518 


2.  Product Availability

Are all products shown in the online catalogs available?

Products shown within this site are based solely on manufacturer availability.


3.  Order Confirmations

Will I receive an order confirmation?

Yes. Upon completing your order, a confirmation email will be sent to the email address you specified.


4.  Ship To Location Options

How many 'Ship to' locations may I ship to?

You may ship to an unlimited number of locations for your ordering convenience. A surcharge may apply, and will be declared at time of confirmation.


5.  Artwork

What type of art is best?

Vector art is required on most projects as it allows the image to be scaled without any distortion or loss of quality. We prefer .pdf or .eps files, however if created correctly, other files can be acceptable. If the item is to be imprinted in 4-color process, quality .pdf, .eps, .tif, .gif, .jpg and .psd files are accepted.

If you supply us with your logo and a general idea of your thoughts, A2Z Promotions will size and design the layout to fit the item you have chosen. In the event you need more involved art creation or design, A2Z Promotions will supply our art department to assist you at a rate of $85 per hour, with a minimum of ½ hour.


6.  Customer Service

By Phone:

A2Z Promotions Customer Service Representatives are available to answer your questions between the hours of 9:00 am to 5:00 pm ET Monday through Friday. Please call us at: 317.770.1518.

By E-mail:

Need to reach us after normal business hours? Drop us an e-mail at:


7.  Payment Types

What Payment Methods Are Accepted?

Visa, MasterCard, Discover, & Check are all acceptable payment methods to A2Z Promotions. Credit card payments can be made directly from our website. Click on the Payments link on the top of the page and you will be taken to our secure credit card processing page.
An open account can be setup with pre-approval and purchase order, all other orders are COD.

How Will My Credit Card Statement Reflect My Purchase?

Your credit card statement will reflect payment to: A2Z Promotions


8.  Shipping Information

What Is your standard delivery method?

All items are shipped via our 'Standard' freight method UPS Ground or FedEx Ground and billed accordingly. Any item not shipped via our standard freight method of UPS Ground will be charged an additional freight cost, including all orders to Alaska, and Hawaii.

Please Note: UPS & FedEx cannot ship to post office boxes. Saturday and Airfreight charges are an additional charge.

Will you ship to Canada or internationally?

Currently, we only ship to United States addresses. Orders placed with international shipping addresses will be automatically cancelled upon review.

Are "Rush" orders available?

Customers who require 'RUSH' delivery may contact our customer service department directly to make their requests. Based on product and factory availability, we will do our best to honor all requests. Additional freight and handling charges will apply. Please contact us directly to discuss your rush order need through email at: or call customer service at: 317.770.1518.

How are freight rates calculated?

Shipping charges will be calculated based on the published rates supplied by UPS. All other freight methods will be quoted at time of delivery.

Do you ship to APO/FPO addresses?

Yes. Please select this method of shipment during the checkout process.


9. Exchange & Return Policy

What is the Exchange & Return Policy?

Please contact A2Z Promotions customer service directly at: or call customer service at: 317.770.1518 between the hours of 9:00 am and 5:00 pm EDT. A2Z Promotions does not warrant any products within this catalog and they are provided as is. Some manufacturers however, may offer warranties for individual products. Shipping, handling and postage will not be refunded. We will make ever attempt to negotiate with the creating factory to resolve any discrepancies, errors, or defects.

If returns are needed, they must be accompanied by a return merchandise authorization (RMA) number. Note: Return locations vary by manufacturer; an RMA number must be obtained to ensure accurate and timely replacement or credit. All returned product must be in new and unused condition; "new and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.


10.  Over/Unders

Why did I get more or less than the quantity ordered??

Many suppliers reserve the right to ship and bill plus or minus 10% to allow for problems in production. It is possible to request an exact quantity, however there is usually an additional charge.


11.  Sales Tax

Will I be charged sales tax?

Applicable Indiana sales tax will be billed for any orders that a completed Tax Exemption Form (ST-105) has not been supplied for.


12.  Site Feedback

Where May I Send Site Comments?

For any questions or comments regarding A2Z Promotions website functionality, please send an email to: or call customer service at 317.770.1518. Please be sure to include your full name and email address.


Thank you for your business!

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